At We Are Repairs, we believe in fixing what’s broken – whether it’s a much-loved watch, a vintage piece of furniture, or everyday household items. But just as important as promoting repair over replacement is making sure you can trust the people doing the work.
We know how important trust is when choosing someone to work on your treasured items. So, when you’re browsing We Are Repairs, keep an eye out for Premium or Featured businesses – because those are the ones that have passed our rigorous verification process.
Here’s what we check behind the scenes to ensure you’re connecting with trusted, skilled repairers:
1. Identity Check
We verify the identity of the business owner using a valid photo ID, like a passport or driving licence. This simple step ensures that each business is operated by a real person who is accountable.
2. Address Verification
We confirm the business’s physical or trading address using documents like a utility bill or bank statement. This gives you peace of mind that the repairer is based in a legitimate location, even if they work from home.
3. Qualifications & Professional Memberships
We check any claimed industry qualifications or memberships (like the British Horological Society). This way, you know the professionals on our site aren’t just passionate – they’re qualified and credible.
4. Public Liability Insurance
For certain categories, like Upholstery & Soft Furnishings or Wooden Furniture repair, we require proof of insurance. This protects both the customer and the repairer if something unexpected happens during a job, giving you extra peace of mind.
5. Online Reputation Check
We review each business’s presence across search engines and social media platforms. If we spot red flags, we investigate. A positive online reputation is a must for being included on our site.
6. Limited Company Background
If a business is registered as a Limited Company, we check their details on Companies House. Are they filing reports on time? Are their records clean? This tells us whether they’re well-managed and financially responsible.
7. Financial Stability
We run financial checks to make sure businesses aren’t bankrupt or insolvent. For you, that means added confidence that the person fixing your item is financially stable and reliable.
8. Disqualified Directors
We ensure no one running a listed business is banned from being a company director. It’s another way we protect our website, and your trust, from unethical practices.
9. Customer Reviews
We read through public reviews on platforms like Google, Trustpilot, and Feefo to confirm the business has a track record of satisfied customers. We want to know they’ve earned their good reputation – not just claimed it.
10. Duplicate or Rejected Listings
We check our own database to ensure no previously suspended or rejected businesses are re-listing under a different name. This helps keep the platform safe and trustworthy for all users.
What This Means for You?
When you use Featured or Premium repairers on We Are Repairs, you’re not just browsing any repair directory. You’re exploring a carefully curated list of trusted professionals who’ve earned their place. Every check we carry out is for your benefit – so you can book with confidence and bring your broken things back to life with peace of mind.
Looking for quality repairs from someone you can trust? You’re in the right place.
Please note, that although they have been selected by us, our Free Listings haven’t been checked against our repair vetting criteria.
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At We Are Repairs, we believe in the power of skilled craftspeople to make a real difference in the world by promoting repair over replacement. We’re committed to helping small, independent repair businesses like yours grow and gain the visibility you deserve.
