In the first instance, you will need to raise the issue with the repairer that you employed to conduct your repair for you. All of our Premium Repairers and Featured Experts have been verified and have agreed to our Repairers Code of Conduct. If your repairer is a Premium Repairer and Featured Expert on We Are Repairs and you feel they have not responded to your complaint please send us an email detailing your complaint to [email protected] and we will follow up with the repairer to help you resolve the query.